ITIL® 4 Foundation

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4: introducing IT Service Management through the lens of a Service Value System.

3 days sessions·On-site / Virtual

Master IT Service Management by diving into ITIL® 4

This foundational course immerses you in the guiding principles, dimensions, and practices of ITIL® 4: introducing IT Service Management through the lens of a Service Value System.

This course will be delivered virtually or f2f, using industry-leading collaborative software. There will be engaging and interactive activities both before, during, and after each training session.

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4. Your enrollment in this class includes an ITIL® 4 Certification Examination voucher to be redeemed when you are ready to take the exam.

This course is ideal for:

Anyone who needs an understanding of IT Service Management to help deliver better value to customers.

IT staff and management, as well as customers who work closely with IT to support business requirements.

Students who are seeking the ITIL® 4 Foundation certification and who want to prepare for ITIL® 4 Foundation exam.

Course requirements:

There are no specific prerequisites for this course.

Course program

By completion of this course, you will have a deep understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Value Service Chain that incorporates the core of ITIL® version 4.

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