Each course combines theory with hands-on exercises, real-world case studies, and actionable takeaways.
As an ITIL® accredited training institution, emagine offers training in ITIL® – the world's leading best practice framework for implementing IT Service Management.
The facilitators build great relationships with the learners which adding a depth of trust to the learning that supports the success of the programme and I would highly recommend working with emagine
Miriam O' Connor
Development Manager | Three
The trainers displayed passion and expertise in the subject matter, reinforcing the training with personally-experienced real-world examples.
Cormac Craig
Programme Manager | Three
We partnered with emagine to get 20 of our senior strategic PMOs and program managers certified in MSP and MoP. Feedback of our participants and our Transformation Director was extremely positive.
Suzanne Haenen
PMO | AkzoNobel
HEAnet have been working with Emagine for a number of years to help improve our competency in project management through the delivery of customised training courses.
Robert Hackett
PMO
The training was engaging, had the right level of interaction, was fun and even the more complex topics were made light and easy to understand.
Donnacha Ryan
Training Coordinator | Hovinone
We deliver training in ITIL, the framework many organisations use to structure how IT services are designed, run and improved. Courses combine the framework itself with hands-on exercises and case studies, so people can apply it to their own service environment rather than just learn the vocabulary. [CONFIRM: which ITIL modules and levels are offered, and which version of ITIL.]
Service desk and service management teams, IT operations, and process or service owners. It also helps people who depend on IT services without running them, such as change, risk and supplier managers, because much of the friction in service management sits at those handovers.
Not for introductory-level training, which starts from first principles and assumes no background. Higher-level modules generally expect a foundation qualification or equivalent hands-on experience. Tell us where your team is starting from and we will recommend the right entry point.
Yes, though it needs applying rather than followed to the letter. The tension is real: service management processes designed for quarterly releases can slow down a team shipping several times a week. What works is keeping what ITIL gives you - clear ownership, change discipline, a service view of the estate - while dropping the ceremony that no longer earns its place. Our Digital Infrastructure and IT Operations practice does that work with clients, and that experience goes into the training.
Yes, and for a service team it is usually the better option. We build the exercises and case studies around your own service environment, so people work through the framework against incidents, changes and escalations they recognise. Groups of 8 to 16 work best.